šŸ“¦ Returns & Refund Policy

Effective Date: August 21, 2025
Business Name: Fekatek
Website: https://fekatek.com

At Fekatek, we want you to be fully satisfied with your purchase. If you experience any issues with the products you receive, please read our policy below.

1. Eligibility for Returns

You may request a return or exchange if any of the following apply:

  • You received a defective or damaged item
  • You received the wrong product
  • The product is not working as described, and it is confirmed to be a hardware issue

Returns must be requested within [3ā€“7] days of delivery (choose a period that works for your business).

2. Conditions for Returns

To qualify for a return:

  • The item must be unused (unless the defect was found after opening)
  • It must be returned in its original packaging, including all accessories, manuals, and components
  • Proof of purchase must be provided (such as a WhatsApp chat, invoice, or receipt)

We reserve the right to deny returns that do not meet these conditions.

3. How to Request a Return

To initiate a return:

  1. Contact us via WhatsApp at [insert your WhatsApp number]
  2. Provide your name, order details, and reason for return
  3. Send photos or videos (if item is damaged or faulty)
  4. Wait for approval and return instructions

4. Return Shipping

  • If the return is due to our error (defective, damaged, or wrong item), we will cover the return shipping costs.
  • If the return is due to customer preference (e.g., changed mind), the customer is responsible for return delivery fees.

5. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued via bank transfer, mobile money, or another agreed method within [X] business days.

Note: Shipping fees (if any) are usually non-refundable unless the return is due to our error.

6. Exchanges

If you prefer an exchange rather than a refund (e.g., for a different model), weā€™ll coordinate that with you via WhatsApp based on stock availability.

7. Non-Returnable Items

The following items cannot be returned:

  • Items not in original condition (unless defective)
  • Items damaged due to misuse or negligence
  • Items returned after the return window
  • Products marked as ā€œFinal Saleā€

8. Contact Us

If you have questions or need to start a return:

šŸ“± WhatsApp: +233 24 375 9752
šŸ“§ Email: fekatekgh@gmail.com
šŸŒ Website: https://fekatek.com